100% Money-Back Guarantee for Complete Satisfaction

1. Refund Policy

At GLP-1, your satisfaction is our priority. If you’re not completely happy with your purchase, you may qualify for a refund under the conditions below.

1.1 Eligibility for Refund

To qualify for a refund, the following must apply:

• Items must be returned in their original condition—unused, unworn, with all tags and packaging intact.
• Refund requests must be made within 30 days of delivery.
• A valid proof of purchase (order confirmation or receipt) is required.
• Returns must be shipped with a trackable service, and the tracking number shared with our team.

1.2 Non-Refundable Items

The following are not eligible for refunds:

• Perishable goods (food, consumables, flowers).
• Digital downloads and e-gift cards.
• Personalized or custom-made products.
• Items marked as “Final Sale” or clearance.
• Products damaged due to misuse, neglect, or improper care.

1.3 Refund Process

After receiving and inspecting your return, refunds are processed within 7–10 business days to the original payment method. You will be notified once completed.

1.4 Fees & Deductions

• Original shipping fees are non-refundable unless the item was incorrect or defective.
• Return shipping is the customer’s responsibility unless caused by our error.
• A restocking fee may apply in some cases, communicated in advance.

2. Cancellation Policy

We aim to accommodate cancellations when possible. Conditions are as follows:

2.1 Cancellation Conditions

• Requests must be made before the order is processed or shipped.
• Custom or personalized items cannot be canceled once production begins.
• If an order has shipped, you may return it after delivery under our refund policy.

2.2 Cancellation Process

Please submit cancellation requests via our Contact Us page. Our team will confirm eligibility and next steps.

2.3 Fees for Cancellations

• If an order is already processed, cancellation may not be possible.
• If shipped, cancellation requests will be handled as returns and may involve return shipping costs.

3. Exchanges

We gladly exchange incorrect or defective products. Please contact us within 7 days of receiving your order.

3.1 Exchange Process

• Exchanges depend on product availability.
• Items must be returned in original condition and packaging.
• If the issue is our fault, we provide a prepaid return label.

4. Contact Us

For any questions regarding refunds, cancellations, or exchanges, please use our Contact Us page. Our team is here to assist you.